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New Contributor
Posts: 4
Registered: ‎06-11-2009
My Device: Not Specified
Accepted Solution

Flashing Red light will not turn off during calls

I have tried everything I have a new blackberry bold and whenever I make an outgoing call the red light keeps flashing and it is very annoying! How do I shut it off? I have tried turning LED indicator off and shutting it off inm y profiles but nothing seems to stop it from flashing please help!! Thanks
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Flashing Red light will not turn off during calls

Hi and welcome to the forums!

 

First try the standard battery pull:

No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.

let us know how it goes.

Thanks,

 

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New Contributor
Posts: 4
Registered: ‎06-11-2009
My Device: Not Specified

Re: Flashing Red light will not turn off during calls

still wont solve the problem this is what AT&T told me as well but still everytime I make a call it continues to flash red throughout the call
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Flashing Red light will not turn off during calls

Hi,

Go into profiles, and go to the messages setup,

select your email address, scroll down to Notify me during calls, make sure that it's set to no.

Then do a battery pull to reset the option.

Let us know how it goes.

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 4
Registered: ‎06-11-2009
My Device: Not Specified

Re: Flashing Red light will not turn off during calls

tried that and still wont fix it this is crazy!
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Flashing Red light will not turn off during calls

 Hi,

I have not seen this problem before, and to tell you the truth, I'm out of bullets!

Hopefully one of the really Smart users will have an answer. Smiley Wink

If not I would suggest that you ask the carrier to open a ticket for RIM support.

That way you won't have to pay RIM for the tech call.

Please post back if you get an answer.

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Developer
Posts: 333
Registered: ‎04-16-2008
My Device: 8900

Re: Flashing Red light will not turn off during calls

Is your device activated against a company BES?

 

If so I think there maybe an IT policy setting to make the LED flash when your on a call.

 

If so replacing the device will not help... A new IT policy is pushed each time you activate!

 

Check with your IT team and ask them to review the IT policy.

Highlighted
Developer
Posts: 333
Registered: ‎04-16-2008
My Device: 8900

Re: Flashing Red light will not turn off during calls

Just checked the IT policy documentation and yes it is an IT policy...

 

Under Security Policy Group Settings...

 

Force LED Blinking When Microphone Is On IT policy rule
Description
This rule specifies whether a BlackBerry® device LED flashes when the microphone is on (for example, during a call or when
recording a voice message).
Default value
The default value is False.
Minimum requirements
• Java® based BlackBerry device
• BlackBerry® Device Software version 4.1
• BlackBerry® Enterprise Server version 4.0 SP3
 

 

Speak to your BES admin!!

New Contributor
Posts: 4
Registered: ‎06-11-2009
My Device: Not Specified

Re: Flashing Red light will not turn off during calls

yes it is and just started after I setup my work email this week on their server so that may be it! no way of shutting that option off??
Developer
Posts: 333
Registered: ‎04-16-2008
My Device: 8900

Re: Flashing Red light will not turn off during calls

The only option is to speak to your BES Admin. They have control over the IT policy. You need to ask them to turn off the setting I have specified in the previous post.

 

You have no control over this. It is this way by design.