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New Contributor
Posts: 2
Registered: ‎01-27-2012
My Device: Bold 9900
My Carrier: Rogers
Accepted Solution

Flashing red light after charging for the night

I have a Rogers Bold 9900 that wouldn't turn on this morning after charging last night.  Instead I have a slow flashing red indicator light.  I tried to connect it to my Blackberry Desktop Software but it wouldn't see it (kept saying it couldn't connect).  I understand this is a common problem with the 9900 and that exchange the phone is the only solution.  Typically I would go back to Rogers and try to exchange the phone but I bought the phone outright and can't find the receipt anywhere.  SInce this model is less than a year old (so my phone can't be out of warranty is there another way to exchange it without my original receipt?  I came back to BB from Android and actually quite liked my Bold (especially in tandem with my Playbook) but now I find myself back on an old Android phone because my Bold is dead.

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Flashing red light after charging for the night

Rogers will have record of the purchase and you're on their network as well.

You'll be fine.

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New Contributor
Posts: 2
Registered: ‎01-27-2012
My Device: Bold 9900
My Carrier: Rogers

Re: Flashing red light after charging for the night

Thanks, Rogers took sent it in for repair no questions asked - they said it's a known issue with them. Is it true that I can't let it go below 10% without charging it or it's bricked?
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Flashing red light after charging for the night

Yes, that has been the case for some users. I know RIM is working on fixing this.

 

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Visitor
Posts: 1
Registered: ‎09-03-2012
My Device: Blackberry Bold 9900
My Carrier: Rogers

Re: Flashing red light after charging for the night

[ Edited ]

I also took my phone into Rogers and they took it in no fuss at all. I am really concidering switching from blackberry to something simpler. Thanks for the advise.

Highlighted
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Flashing red light after charging for the night


JaquelleStratton wrote:

I am having the same issue right now. Should I take my phone into Rogers tomorrow and tell them what is going on?


Yes, if the device does not respond to a battery pull reboot, and only the flashing red LED light occurs, Rogers will help you with a warranty exchange.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code