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New Contributor
Posts: 5
Registered: ‎09-15-2008
My Device: Not Specified

Folder Redirection Hide Sent Message Keeps Reactivating

On my 8700g, I want to keep sent messages from MS Outlook 2003 from appearing on my BB.  I have gone to folder redirection and unchecked "Sent items" folder and saved.  I will back out completely and verify the "Sent items" folder is unchecked.  5 - 10 minutes later, the "Sent items" folder has been checked again. 

 

What am I doing wrong?

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Super Contributor
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch
My Carrier: Sprint

Re: Folder Redirection Hide Sent Message Keeps Reactivating

Welcome to the forums.

 

Rather than unchecking that folder, try this:

- Click on Messages (icon) -> Options -> General Settings

- Change 'Hide Sent Messages' to Yes

 

Does that work for you?

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New Contributor
Posts: 5
Registered: ‎09-15-2008
My Device: Not Specified

Re: Folder Redirection Hide Sent Message Keeps Reactivating

I should have mentioned that I tried that.  But, it maintains them in memory until cleared.  I wish to keep my memory cleared for those items I wished saved.  Previous to 4.2, this was not an issue.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Folder Redirection Hide Sent Message Keeps Reactivating

Is your device receiving your email from a BES (corporate email) or BIS (personal email) account? And when you unchecked the options you did it from the device or from the Desktop Manager?
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New Contributor
Posts: 5
Registered: ‎09-15-2008
My Device: Not Specified

Re: Folder Redirection Hide Sent Message Keeps Reactivating

Receiving from BES.  Options unchecked from Device.
Super Contributor
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch
My Carrier: Sprint

Re: Folder Redirection Hide Sent Message Keeps Reactivating

Ah, then you want to go into Messages -> Options -> Email Settings -> Save Copy in Sent Folder = No.

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New Contributor
Posts: 5
Registered: ‎09-15-2008
My Device: Not Specified

Re: Folder Redirection Hide Sent Message Keeps Reactivating

But, if I do that, then any message I send from my device will not be filed in my corporate exchange e-mail sent folder.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Folder Redirection Hide Sent Message Keeps Reactivating

Strange. Do you know if anyone else that receives email from your BES is having the same problem? I don't know if there's an IT Policy that could force that setting to stay enabled. Have you tried resetting the device after making the change?
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New Contributor
Posts: 5
Registered: ‎09-15-2008
My Device: Not Specified

Re: Folder Redirection Hide Sent Message Keeps Reactivating

I have talked with the host of our BES, but I haven't asked anyone in my company.  I've only reset my removing the battery.  It still resets.

 

Thanks for the help.  It may be the way the set up the BES.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Folder Redirection Hide Sent Message Keeps Reactivating

[ Edited ]

The only other thing I can think of to try would be to reinstall or upgrade the OS on your BlackBerry to rule out a software problem. Or to try to set the same options in the Desktop Manager to see if they stick.

 

See this link for how to do it from the Desktop Software. Also the 3rd option on here is how to set to on the BES. Maybe have your IT people uncheck it there. http://www.blackberry.com/btsc/KB04297

Message Edited by jmrmb80 on 09-16-2008 10:39 AM
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