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Posts: 1
Registered: ‎08-12-2009
My Device: Not Specified

For some reason unknown to me my Blackberry Messenger ap...

For some reason unknown to me my Blackberry Messenger application has been removed from my phone. I cannot find the BBM Icon anywhere on the phone nor any of my BBM contacts. Please help?!
Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: For some reason unknown to me my Blackberry Messenger ap...

Hi there!

 

First, check to see if BBM is still installed. Go to

 

  • Homescreen > Options > Advanced Options > Applications

 

See if it is there. If so, then the icon is likely hidden, has been moved, or something has gone amiss with it. The first thing I'd recommend is a bat-pop reboot:

 

  • Anytime random strange behaviors creep in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Then see if BBM has returned.

 

If it is not installed or does not return, then you can use the desktop sotware to re-install it. Just tether and launch the desktop RIM software, then use the Application loader to re-install BBM. 

 
If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

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