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New Member
Posts: 1
Registered: ‎08-12-2009
My Device: Not Specified

For some reason unknown to me my Blackberry Messenger ap...

For some reason unknown to me my Blackberry Messenger application has been removed from my phone. I cannot find the BBM Icon anywhere on the phone nor any of my BBM contacts. Please help?!
Hall of Famer III
Posts: 58,778
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: For some reason unknown to me my Blackberry Messenger ap...

Hi there!


First, check to see if BBM is still installed. Go to


  • Homescreen > Options > Advanced Options > Applications


See if it is there. If so, then the icon is likely hidden, has been moved, or something has gone amiss with it. The first thing I'd recommend is a bat-pop reboot:


  • Anytime random strange behaviors creep in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Then see if BBM has returned.


If it is not installed or does not return, then you can use the desktop sotware to re-install it. Just tether and launch the desktop RIM software, then use the Application loader to re-install BBM. 

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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