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Contributor
Posts: 14
Registered: ‎03-21-2013
My Device: curve 2 8520
My Carrier: bb

Forgot BB ID

[ Edited ]

please i forgot my blackberry ID i associated with my smartphone ...what can i do and i wanted to reinstall yahoomessneger

alade
Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Forgot BB ID

Hello,

 

BB ID is, like so many things, a secure system...but it depends on the human to maintain security, and cannot automatically help you recover when the human component fails. But, from that limited detail, I cannot quite tell for sure your exact state, so here are some guesses for you to try...

  • KB28684 How to confirm a BlackBerry ID username
  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB26361 How to change or reset a BlackBerry ID password

If all else fails, you may simply have to abandon your old BB ID (including all AppWorld records, BB Protect backup files, etc.) and start over:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

Good luck and let us know!

 



Occam's Razor nearly always applies when troubleshooting technology issues!

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