In your situation, there is only one cure. Find the original "welcome" email you received when you created your BB ID. In that email is a link to destroy your BB ID account. Use that link. Next, create a new BB ID, but use the exact same email address. This is supposed to re-link your prior purchases.
Occam's Razor nearly always applies when troubleshooting technology issues!
New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.