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New Member
Posts: 2
Registered: ‎11-25-2013
My Device: Torch
My Carrier: Telus

Forgot Password and Forgot Answer to Secret Question

Is there any way I can reset my password?  I can't install apps as it asks me for a password.  I can't recall when the last time is i needed this password, and it was probably set around 4 years ago.  When I click "forgot password" it gives me a secret question which I don't even recall ever setting, and I don't recall what the answer would be either.  Is there any way to reset it based on other information other than the password and secret question?

Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Forgot Password and Forgot Answer to Secret Question

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!

 

 

 

VIA |   Hall of Famer II

http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...

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New Member
Posts: 2
Registered: ‎11-25-2013
My Device: Torch
My Carrier: Telus

Re: Forgot Password and Forgot Answer to Secret Question

Thanks for the info, unfortunately I'm not seeing a solution from the links included, perhaps there is none.  Whenever I attempt any of the steps recommended I either need my password or my recovery answer. 

 

It would be great if there was simply a phone number we can call and answer questions to authenticate us and allow us to reset our password or password recovery question.