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New Contributor
Posts: 3
Registered: ‎04-27-2011
My Device: Blackberry Curve 9330
My Carrier: Credo Mobile
Accepted Solution

Forgot login email and password

Forgot the login and password for my new BB Curve 9300.  When I request help with my password it takes me to a password question that I also have forgotten the answer to.

Trusted Contributor
Posts: 118
Registered: ‎03-23-2011
My Device: None
My Carrier: None

Re: Forgot login email and password

Hello suesheldon,

Assuming you're talking about a BlackBerry ID, you only have a few options.

1. Remember the password / security questions heh.
2. If you have the original e-mail sent when you created your ID you may use the link inside it to remove your email address from the ID and create a new one.
3. You may create a new one with a different E-Mail address.
4. You can call your provider and attempt to escalate to RIM so they can reset your password.

Hope this helps,
Euclidics


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If this or any posts in this thread were the solution to the topic, please accept the post as the solution so others can view it.
New Contributor
Posts: 3
Registered: ‎04-27-2011
My Device: Blackberry Curve 9330
My Carrier: Credo Mobile

Re: Forgot login email and password

Thank you very much!  I found the original email and deleted my old id then created a new one.

 

I also wrote down my password and security question!  What a concept!!! 

 

Thank you so much for your help!!!

Trusted Contributor
Posts: 118
Registered: ‎03-23-2011
My Device: None
My Carrier: None

Re: Forgot login email and password

Hey,

Haha, well that's quite lucky you never deleted the original e-mail! Also, yes writing down that information... Definitely a good idea (:

Goodluck!
Euclidics


If this or any posts in this thread were helpful please Kudos the author.
If this or any posts in this thread were the solution to the topic, please accept the post as the solution so others can view it.
New Member
Posts: 1
Registered: ‎01-09-2013
My Device: blackberry curve 9320
My Carrier: 02

Re: Forgot login email and password

hey ive upgrade the bbm but i cant login because ive forgot the security questions, password, and my email password and i cant use my bbm, can you please help me??!?

New Member
Posts: 1
Registered: ‎07-30-2016
My Device: Hi Imdone
My Carrier: 237118

Re: Forgot login email and password

Excouse me But I Forgot my email And my password how do i login back?
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Forgot login email and password


Micly wrote:
Excouse me But I Forgot my email And my password how do i login back?

Hi and Welcome to the Community!

 

This is an extremely old thread, and you left out a great amount of detail from your post (your specific device, your device OS, if you are actually asking about BBID, which is the subject of this thread, etc.).

 

If you are indeed asking about BBID, then please first read the thread and do what is already suggested. But, if you are NOT asking about BBID, then please navigate to the appropriate section of this site and start a new thread discussing your exact situation. Indeed, even if you are asking about BBID, I suggest you start a new thread...this one is quite old, and so quite likely very out of date for your specific situation.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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