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Contributor
Posts: 10
Registered: ‎07-25-2013
My Device: curve8520
My Carrier: Vodafone

Forgot my BlackBerry ID Password And Recovery Question.

[ Edited ]

Hello,

 

I've forgot my Blackberry ID password and Recovery question, so i got a problem now.

There was a update of the blackberry app world so i decided to update it beceause otherwise i wasn't able to update my what's app. So i updated it, i had to re-log in with my blackberry id. but i forgot it beceause it was a year ago.

Then i tried the "Forgot Password" Button. And it asked me a Recovery question but i forgot that one beceause i typed in bull-**bleep** there a year ago beceause i thought u have to log in once in your life. Then there was a button "Forgot Answer Of Recovery Question" I clicked on it and it said me to go to www.blackberry.com/blackberryid and it said me i can get my "Question" Back there without knowing it. But when i arrived on the site i didn't found annything of getting back my question and it was really unhelpfull to me.

I hope there is a way to get my blackberry id back beceause now i can't Whats'app beceause it needs to update, but can't update without appworld -_-

 

my login email of my id is: (personal info removed)-ik@hotmail.com

 

I hope someone can help me out. :smileyindifferent:

 

BTW i already tried to make a new one but i can't login with it on my BB beceause it says i got to login with the ID that is linked to my BB.......

New Member
Posts: 1
Registered: ‎07-25-2013
My Device: Blackberry Playbook
My Carrier: 4167287830

Re: Forgot my BlackBerry ID Password And Recovery Question.

Exact same problem!!! Seems like a simple problem but find an answer or support is BRUTAL!  Going to the store and buying an iPad mini would be far less frustrating and painful....please help!!!

Contributor
Posts: 10
Registered: ‎07-25-2013
My Device: curve8520
My Carrier: Vodafone

Re: Forgot my BlackBerry ID Password And Recovery Question.

Indeed, i looked arround everywhere on the site and didn't find any answer...

I mean why shall BlackBerry not help us, i mean i think they don't want to lose more custommers..

Hall of Famer III
Posts: 57,532
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Forgot my BlackBerry ID Password And Recovery Question.

Answered in your duplicate thread:

http://supportforums.blackberry.com/t5/BlackBerry-Curve/Forgot-my-BlackBerry-ID-Password-And-Recover...



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Contributor
Posts: 10
Registered: ‎07-25-2013
My Device: curve8520
My Carrier: Vodafone

Re: Forgot my BlackBerry ID Password And Recovery Question.

I see, but it didn't really help me.

 

It doesn't explain how to get your recovery answer back...