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New Member
Posts: 1
Registered: ‎01-09-2014
My Device: Bold 9790
My Carrier: 1

Forgot ny security question answer

Hi i am trying to remember my blackberry ID but it is useless, i dont not know the answer to my security question either and when i select 'forgot answer' it directs me to the blackberryid website but gives me no option for my case, could you help me out ?
Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Forgot ny security question answer

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

 

________________________

 

more info here:

 

Article ID: KB25464 How to delete a BlackBerry ID

 

 

VIA | JSanders

http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/lost-blackberry-ID-reset-question/m-p/260...

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