Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-02-2013
My Device: Bold
My Carrier: Smartone

Forgot the "Password Recovery Question"

Hi Support,


I am using a blackberryid on phone, but I have forgot the password and the "Password Recovery Question". So I cannot login vai the phone / webpage.


May I know how can I reset the "Password Recovery Question" / BlackberryID?


Many Thanks.


Samuel Hui

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Forgot the "Password Recovery Question"

Good day

Welcome to BB forums

If you need to Reset your password you can go here


Want to contract me? You can follow me on Twitter @RobGambino
New Member
Posts: 1
Registered: ‎07-24-2013
My Device: 9320
My Carrier: mtn

Re: Forgot the "Password Recovery Question"

but it doesn't help you if you dont' know the answer to the recovery question. I cannot remember my password AND the recovery question ... it seems that every link to change password or forgot password on this site asks the recovery question.... would I need to go into a Service Provider to get this problem of mine sorted?