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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎07-02-2013
My Device: Bold
My Carrier: Smartone

Forgot the "Password Recovery Question"

Hi Support,

 

I am using a blackberryid on phone, but I have forgot the password and the "Password Recovery Question". So I cannot login vai the phone / webpage.

 

May I know how can I reset the "Password Recovery Question" / BlackberryID?

 

Many Thanks.

 

Samuel Hui

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Forgot the "Password Recovery Question"

Good day

Welcome to BB forums

If you need to Reset your password you can go here

http://bbid.com

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New Member
Posts: 1
Registered: ‎07-24-2013
My Device: 9320
My Carrier: mtn

Re: Forgot the "Password Recovery Question"

but it doesn't help you if you dont' know the answer to the recovery question. I cannot remember my password AND the recovery question ... it seems that every link to change password or forgot password on this site asks the recovery question.... would I need to go into a Service Provider to get this problem of mine sorted?