06-21-2013 09:25 AM
I checked the link you sent and you have to either put in your ID password or the recovery password.
I tried creating a new account, but when i want to fill in those detail on the phone, it says that it does not match the device and that i need to put in the correct User name and password for the device.
Please advise on how to either reset the password when both the ID and recovery password cant be remembered or to load the new ID account onto the device.
Hi and Welcome to the Community!
Indeed, your situation would be different than the OPs...but, just in case, start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances: