06-07-2012 05:06 AM
I was wondering if someone could help, i have been trying to get into my app world for ages now but can not for the life of me think whats my password is! I also dont know what password i put down for the security question. Ive gone through all the things i think it might be but nothing is working and its really starting to annoy me.
If someone could tell me how i reset it all i would be grateful.
Solved! Go to Solution.
06-07-2012 11:03 AM
Hi and Welcome to the Community!
Please see this KB:
If you cannot use any of the methods therein (e.g., the email account you associated with your BB ID is only delivered to the BB and cannot be accessed otherwise), then you may well be totally out of luck, and may have to create a whole new BB ID and start completely over. If that happens, please try to remember your credentials...the human element is a critical component in the security of a BB.
06-07-2012 11:15 AM
06-07-2012 12:01 PM
06-08-2012 09:27 AM
06-21-2013 08:44 AM - edited 06-21-2013 08:47 AM
I checked the link you sent and you have to either put in your ID password or the recovery password.
I tried creating a new account, but when i want to fill in those detail on the phone, it says that it does not match the device and that i need to put in the correct User name and password for the device.
Please advise on how to either reset the password when both the ID and recovery password cant be remembered or to load the new ID account onto the device.