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New Contributor
Posts: 5
Registered: ‎06-07-2012
My Device: 9700
My Carrier: o2
Accepted Solution

Forgotten Password for blackberry app world and security password

Hi

 

I was wondering if someone could help, i have been trying to get into my app world for ages now but can not for the life of me think whats my password is! I also dont know what password i put down for the security question. Ive gone through all the things i think it might be but nothing is working and its really starting to annoy me.

 

If someone could tell me how i reset it all i would be grateful.

 

Many Thanks

 

Lisa

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Forgotten Password for blackberry app world and security password

Hi and Welcome to the Community!

 

Please see this KB:

  • KB26361 How to change or reset a BlackBerry ID password

If you cannot use any of the methods therein (e.g., the email account you associated with your BB ID is only delivered to the BB and cannot be accessed otherwise), then you may well be totally out of luck, and may have to create a whole new BB ID and start completely over. If that happens, please try to remember your credentials...the human element is a critical component in the security of a BB.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎06-07-2012
My Device: 9700
My Carrier: o2

Re: Forgotten Password for blackberry app world and security password

Hi, thanks for your reply but the link is askin my to log in with password but this is what I can't remember or my back up password.
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Forgotten Password for blackberry app world and security password

The KB provides multiple methods to reset your BB ID, one of them does not require you to enter your password. Please keep reading.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 5
Registered: ‎06-07-2012
My Device: 9700
My Carrier: o2

Re: Forgotten Password for blackberry app world and security password

Hi there, okay I've just done that process but I haven't received an email to restart my password!
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Forgotten Password for blackberry app world and security password

Did you read that the email will not come to your BB, for security reasons? Hence, you must be using an email account that you can access from other than your BB.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 5
Registered: ‎06-07-2012
My Device: 9700
My Carrier: o2

Re: Forgotten Password for blackberry app world and security password

Sorry I dint see that bit, I was doing it at work. I will try again at home with my hotmail account. Thanks
New Contributor
Posts: 5
Registered: ‎06-07-2012
My Device: 9700
My Carrier: o2

Re: Forgotten Password for blackberry app world and security password

Right i have finally done it and managed to change my password. Thank you so much for your help sdgardne.

 

Much apprecaited.

 

Thank you

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Forgotten Password for blackberry app world and security password

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 1
Registered: ‎06-21-2013
My Device: Blackberry curve 9300
My Carrier: MTN

Re: Forgotten Password for blackberry app world and security password

[ Edited ]

Hi

 

I checked the link you sent and you have to either put in your ID password or the recovery password.

I tried creating a new account, but when i want to fill in those detail on the phone, it says that it does not match the device and that i need to put in the correct User name and password for the device.

 

Please advise on how to either reset the password when both the ID and recovery password cant be remembered or to load the new ID account onto the device.