04-03-2012 05:38 AM
04-03-2012 06:00 AM
08-22-2012 04:29 PM
i have the same problem as you, and i was wondering if you have solved it yet?
if you have i would really appreciate it if you would help me
thank you so much (TO ANYONE WHO THINKS THEY CAN HELP ALSO )
08-22-2012 05:40 PM
12-11-2012 11:08 AM
hi need 2 reset my email address and password please help. many thanks wendy
Hi and Welcome to the Community!
You may have a big challenge...refer to these please:
If you know your BB ID credentials, then you can use one of the methods in KB26361. But, if you do not know your credentials, then you must first use the other password reset methods, and those require that you have access to the email account presently associated with the BB ID...and that email access must be from OTHER THAN the BB interface to that email account.
So, depending on the rest of your circumstances, you may have some hard choices to make. Please clarify your complete circumstances, in light of the information above, and we'll see if we can get you going in the right direction.
Good luck and let us know!