Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-27-2012
My Device: pearl 8120
My Carrier: 02
Accepted Solution

Forgotten keypad lock password

Phone was originally a work phone, now personal.  But originally set up to change keypad lock every 90 days and to have 6 attempts.  Work no longer set up with BES so they can't help?


For first time ever i changed keypad lock code and now can't remember it.  It have used up 5 out of 6 attempts and am now on last attempt,


I cannot lose all my data.  Is there anyway on this earth to reset keypad lock or get more than 6 attempts.  I am desperate


Posts: 95,816
Likes: 24,597
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgotten keypad lock password

There is no way to reset the password or a backdoor to the password. You simply must remember it.


If you have made a backup of your data, you can restore it to the device once it wipes on the 10th incorrect password entry.


Are you sure you just don't know the password at all.. no clue? Or perhaps you're just entering the known password incorrectly? Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".

Does that make sense? Does it sound familar to your usage?

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code