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New Member
Posts: 1
Registered: ‎01-06-2013
My Device: Blackberry Curve 9380
My Carrier: EE

Freezes and Buttons don't work?

Hi,

my phone keeps on freezing for ages then even with full battery it will turn itself off and then when turned back on it will have no battery. It overheats and turns off and also the lock, back and blackberry button rarely work.

 

Any help to what i can do? 

 

Thanks!

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Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Freezes and Buttons don't work?

Hi and Welcome to the Community!

 

What you describe sounds very much like moisture intrusion...if that is at all possible, then

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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