03-22-2013 12:47 PM
Hi, I have a Curve 8900 which has been working just fine since I bought it more than 3 years ago. Just recently the screeen has started to hang and freeze and its driving me nuts !!! The usual routine of taking the battery out while the device is on solves the problem temporarily, but then after a short while the problem comes back....please help.......I have zero apps on the device. I have been storing some pix on the device recently but the the memory card is still showing 75% free space !!!! Many thanks.
Solved! Go to Solution.
03-22-2013 01:55 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, you may need to consider more drastic remedy attempts (e.g., WIPE, clean OS reload, BBSAK/JLCMDR wipe/reload, etc.).
Also, please be sure that you've got a solid backup in place just in case...see the link in my auto-sig on this post for recommended methods to use.
Good luck and let us know!
03-23-2013 06:11 AM
Hi.....thanks for the tip. I've gone into Safe Mode. Will monitor it for a while and come back to you.
Any chance it could be the phone memory ? The memory card is showing 75% space , but i am not sure if the default saving is on to the phone memory itself, and if this is full, its slowing down everything.
Also should I consider upgrading the OS ? Would this help ?
Any tips would be appreciated.
03-23-2013 09:52 AM
03-23-2013 02:40 PM
Thanks for your reply.
The Safe Mode seemed to have some positive effect for a while (a few hours) and it appeared the problem had been lessened, though not totally eradicated. Then disaster struck !!! All of a sudden the screen totally froze and when removing the battery and re-setting, the screen would just go totally white and the device would not restart at all. Infact it would automatically switch off.
Finally I gave up and after a couple of hours I tried again...... the device re-started in normal mode and seems to be working, though the tell-tale signs of hanging are still there in the background, with the hour glass appearing from time to time......I don't know where this leaves us now........let me know what you suggest next please. Thanks
03-23-2013 02:57 PM
The first thing I recommend is that you review what I said in my first reply to you above...make sure you've got a solid backup. Given what you describe, your situation may worsen, and data loss is definitely a high risk for you now.
Assuming you are all good in that regard, then I next recommend a full on-device WIPE:
But before doing anything about restoring data or reinstalling apps, make 100% sure that the problem does not re-appear. If it does not, then you can proceed with restore/reinstallation. But, if it does, then more drastic measures are needed, starting with an OS reload.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
03-23-2013 05:30 PM
Hi.....the full on-device WIPE seems to have done the trick !!! Many thanks for that..........I have restored data and all seems to be fine......except my emails seem not be working....even though the icon and restored emails are all there.....nothing is being sent or received....when i set up the email again it works but then i have a situation where the restored data is under one icon and new emails being received under the newly set up icon.....both having the same email id. Any ideas ? BBM and phone working fine. Thanks
03-23-2013 05:35 PM
Excellent! To restore your email services, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
03-23-2013 06:14 PM
Thanks......all email accounts functioning now....only issue is restored e-mail data (after the WIPE) doesn't appear anywhere....all email accounts effectively starting from scratch....any thoughts ?
03-23-2013 06:16 PM