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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-04-2011
My Device: 9520
My Carrier: Vodafone

Freezing & Hang-up Problem in 9520

My Blackberry Storm-2 (9520) keeps freezing. I cant answer it or hang up and when i make call and chat and go to hang up connection. Many times it even do not disconnects call depite repeated try.

My current s/w version is

Can any one help?


Vinod Pandey

Super Contributor
Posts: 458
Registered: ‎07-04-2011
My Device: *
My Carrier: No Carrier

Re: Freezing & Hang-up Problem in 9520

Hello There


The device will freezing if


1.       There is any compatibility issue with the third party software

2.        There are too much data on your BB so that it will hangup for prcessing

3.       The OS has some issues


Here are the resolution steps you can perform


1.       Backup your data using desktop manager

2.       wipe your handset by going Menu -> Options -> Security Options -> General Options -> Press Menu key and select Wipe handheld from the popup menu. YOu should select including third party software -> Now Enter blackberry in the dialog box to start wipe.


3.      After the wipe is completed restart your BB and restore your backup only these things please not any other else


a.     Address Book

b      Calander

c.     Tasks

d.     Messenger COntatcs

e.     Memos

f.      Favorities


4.     Then after restore restart you handset and then see your problem will be resolved.


Post the exact problem if any other you are facing


Thanks and Regards


Muhammad Ehsan

IT Support Engineer

Ovex Technologies Pakistan

New Contributor
Posts: 3
Registered: ‎08-15-2013
My Device: 9520
My Carrier: Zain

Re: Freezing & Hang-up Problem in 9520

This happen to me too... Can anyone no what is the solution. I have updated frequently with latest updated software too with Blackberry Desktop manager.




M hussain