02-04-2013 04:15 AM - edited 02-04-2013 04:18 AM
Dear BB Community,
Used Bold 9790 keeps crashing.
Crashes when the camera flashes & also crashes (but does not complete a full reboot) frequently after key/screen lock is used.
After crash asks for SIM passcode and Media Card passcode. I've disabled the SIM security now, but am still entering the Media Card code.
The OS is the 7.1 Bundle 2039 (v184.108.40.2064, Platform 220.127.116.11) which appears to be up to date. Have Facebook, Whatsapp and Twitter apps running.
I'm looking for advice on what I can do to prevent these frequent crashes.
Appreciate your help.
02-04-2013 05:47 AM
Welcome to BlackBerry Support Forums
Have you tested with another Good fully charged BlackBerry battery to see if it crashes while using your Camera Flash. If you have enabled encrytion on Media Card , disable it and see if that makes any difference.
In addition as you are having multiple issues with your device so apart from a new Battery you should also try to reload your device Software , it will fix any glitches within device OS. first do a backup using Desktop Software then reload your device OS ,Check this KB :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
Please try it and let us know of your progress.