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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-04-2013
My Device: Bold 9790
My Carrier: Alfa

Frequently Crashes - Caused by Camera Flash, Screen, Keypad Lock?

[ Edited ]

Dear BB Community,


Used Bold 9790 keeps crashing.


Crashes when the camera flashes & also crashes (but does not complete a full reboot) frequently after key/screen lock is used.


After crash asks for SIM passcode and Media Card passcode. I've disabled the SIM security now, but am still entering the Media Card code. 


The OS is the 7.1 Bundle 2039 (v7.1.0.714, Platform which appears to be up to date. Have Facebook, Whatsapp and Twitter apps running.


I'm looking for advice on what I can do to prevent these frequent crashes.


Appreciate your help.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Frequently Crashes - Caused by Camera Flash, Screen, Keypad Lock?

Hi RunningMan


Welcome to BlackBerry Support Forums



Have you tested with another Good fully charged BlackBerry battery to see if it crashes while using your Camera Flash. If you have enabled encrytion on Media Card , disable it and see if that makes any difference.


In addition as you are having multiple issues with your device so apart from a new Battery you should also try to reload your device Software , it will fix any glitches within device OS. first do a backup using Desktop Software then reload your device OS ,Check this KB :


KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows


Please try it and let us know of your progress.


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