08-20-2012 04:25 AM
My brand New Tourch 9810 keeps on freezing up - I have to take the battery out in order to get it working again -
I can not get onto Facebook, my BBM's doesnt go through, Sms' doesnt go through and when I tried to make a call it says - Call failed. I can not receive calls either - it goes straight to voicemail.
I can not send pics via BBM either - although it show send on my side - the receiver never gets them.
I really like Blackberry but are so frustrated that I want to get another make of phone !
Please help me !
08-20-2012 01:16 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you contact your mobile service provider for formal support.