06-11-2013 10:16 PM
I downloaded 7.1 via wireless on my torch and ever since have nothing but headaches. The torch will not connect and totally freezes when I turn on the network mobile within network connections and my sim card is loaded. If I take the sim card out of the phone and place the battery back in the phone will unlock and allow me remove the mobile setting from on to off.
06-14-2013 12:49 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.