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New Member
Posts: 1
Registered: ‎06-11-2013
My Device: 9810 Torch
My Carrier: ATT

Frozen Screen Once I turn on the radio for mobile network

I downloaded 7.1 via wireless on my torch and ever since have nothing but headaches. The torch will not connect and totally freezes when I turn on the network mobile within network connections and my sim card is loaded. If I take the sim card out of the phone and place the battery back in the phone will unlock and allow me remove the mobile setting from on to off.

 

Any ideas?

Highlighted
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Frozen Screen Once I turn on the radio for mobile network

Hey blackhawk24,
 
Welcome to the BlackBerry® Support Community Forums.

 

I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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