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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-26-2010
My Device: Bold 9700
My Carrier: AT&T

Frozen Start Up

I recently turned my phone off and recharged the battery overnight.  When trying to turn the phone back on, the start up menu freezes with the loading bar 2/3 of the way completed.  I've attempted the hard reset approach a few times without success.  Please provide any other steps I should be taking.  I wish I could give more information, but there is not an error message and I have zero access to any of the phone details.


Model:  Bold 9700

Carrier: AT&T


Thank you in advance.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Frozen Start Up

[ Edited ]

Hi DrewAshley,

Welcome to the BlackBerry Support Community Forums Smiley Happy


Try to backup the device if possible then complete the following clean application loading process:




Also make sure you test to confirm the issue is resolved before restoring any data.







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New Contributor
Posts: 2
Registered: ‎02-04-2011
My Device: Not Specified

Re: Frozen Start Up

This link from Blackberry homepage, help me a lot, even that I don't use the AT&T and only a team can use the software.




I just checked no third-party apps, and then it worked again.


Of course the help given I think is the best option to a complete solution