Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎11-29-2010
My Device: Torch
My Carrier: AT&T

Frozen / Texting

I'm not sure of all the terminology to use, so forgive me, but I'm having problems with my Torch. I cannot access my text messages. The "Text Messages" icon, when highlighted, does nothing - I can't touch it on the touchpad or use the mouse to open it. If someone sends me a text, I can respond via the upper quick menu, but only if I have not already tried to access the main texting option (when I do, the phone completely freezes and does nothing).


Help, please!

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Frozen / Texting

Remove your battery while the phone is powered on.  After a minute, replace it.  It sounds simple but that seems to do the trick most of the time.  You can also browse AppWorld for apps that will simulate a battery pull without you having to pull the battery.


Let us know if that works.

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.