10-06-2013 07:30 PM
My Bold 9900 is frozen on one screen that I can't get to change. I was updating to new software through blackberry desktop when my internet connection went out because some down the street ran over a cable box & knocked out the whole neighbourhood. the warning on the update screen said not to interrupt the update or my phone may become unusable....well that's what has happened. I have a white screen with "Blackberry Platform 126.96.36.1993" across the top & then the rest of the screen lists everything else alphabetically: addressbook, altmusic, alt pictures altringtones....etc I've tried updating again with the same result of getting stuck on this screen. I pulled the battery out to re-boot...same result....I've taken the sim card out.....same result. ANY help would be greatly appreciated please. I've tried to go into blackberry desktop so I can reset it default or to my backup file but it won't give me that option either....the backup on the blackberry desktop isn't active for me to choose it.
10-08-2013 10:27 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
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