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Posts: 1
Registered: ‎10-06-2013
My Device: bold 9900
My Carrier: bell

Frozen phone while updating

My Bold 9900 is frozen on one screen that I can't get to change.  I was updating to new software through blackberry desktop when my internet connection went out because some down the street ran over a cable box & knocked out the whole neighbourhood. the warning on the update screen said not to interrupt the update or my phone may become unusable....well that's what has happened.  I have a white screen with "Blackberry Platform 5.1.0.393" across the top & then the rest of the screen lists everything else alphabetically: addressbook, altmusic, alt pictures altringtones....etc   I've tried updating again with the same result of getting stuck on this screen.  I pulled the battery out to re-boot...same result....I've taken the sim card out.....same result.  ANY help would be greatly appreciated please.   I've tried to go into blackberry desktop so I can reset it default or to my backup file but it won't give me that option either....the backup on the blackberry desktop isn't active for me to choose it.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Frozen phone while updating

Hey zoid55,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB10144

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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