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New Member
Posts: 1
Registered: ‎03-10-2013
My Device: Curve 9320
My Carrier: Vodafone

Frozen screen when downloading

Hi

I was trying to download a theme for my daughters phone and the screen has frozen saying "please wait". Now I can't get off it to cancel or buy another app. I have closed the phone down. I don't want to have to reboot her phone again as she loses stuff on it

Can anyone help. It's a curve 9320

Thanks
Highlighted
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Frozen screen when downloading

Hi and Welcome to the Community!

 

Sorry, but you're going to need to clarify..."closed the phone down"??? Exactly what is that, please? Depending on what that is, you may already have forced a reboot.

 

But, that concerns me more...you say she loses stuff...a reboot should never cause that, and doing so would indicate to me much greater problems. I do hope she is practicing good backup procedures...for I fear she is headed for disaster and total data loss if not...you can find procedures for that in my auto-sig on this post.

 

So, anyway, I actually do recommend a reboot...into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see if the theme got installed...if so, remove it. If not, attempt to reboot into normal mode and see how things are.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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