02-20-2010 08:15 PM
Hi, wonder if anyone can help, I have a 2 month old Blackberry Bold 9700. Today my track ball will not go to the right. it goes up and down and to the left but not to the right. And I cannot open my e-mail contacts or calendar?
02-20-2010 09:55 PM
Have you attempted a Hard Reset: Remove the battery wait 5 minutes before replacing the battery back in your Smartphone?
You might want to also try updating the Device Software, this would be in addition to the BlackBerry Desktop Software. You can download this by visiting BlackBerry.com and look for Device software for your model.
Hope this helps,