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New Contributor
Posts: 2
Registered: ‎11-25-2010
My Device: Not Specified

Frozen with white screen but unable to reload software

Please can someone help me as I'm about to throw my Blackberry out the window!!

 

Yesterday I downloaded the Facebook update which requested me to reboot, my blackberry was then stuck on the white screen all day yesterday.  I have managed to attached my blackberry to my pc and remove some of the apps as I know the memory was low. When trying to install I'm getting these error messages: application loaded could not connect to your device.  There might not be any software installed on the device (it says if your device is not working please click ignore to continue loading software, which I did).  Then I get 'an error has occured while downloading software for your verify your internet connection.

 

After trying several times I clicked on the View Other Versions button and it says that 4.6.1.168 platform 4.2.0.94 is currently installed already and is there twice?

 

 

The phone screen shows error message 552 reload software.

 

Thank you