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BlackBerry® OS Smartphones

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: General Failure when sending emails

@oilersrock99 open that message and scroll up. What is the status ?

The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Member
Posts: 1
Registered: ‎10-06-2013
My Device: Torch 9800
My Carrier: Bell

Re: General Failure when sending emails

I experienced the same problem with my Blackberry Torch and the phone was not communicating with my email server. After spending many hours on calls with Blackberry support (which was escalated back to Canada) and my Internet services provider, no one could really figure out why it was happening. I had also wiped my phone 4 times. My internet services provider had told me the Port should have been set for 587 (I could not change that) so we took SSL off.  Still no luck.


Then I finally decided to attach the phone to the Blackberry Device Manager and I did a full update of the system.  This basically cleared the phone and reinstalled the operating system and I had to start all over. It worked, I have full email functionality again.