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Contributor
Posts: 13
Registered: ‎12-03-2012
My Device: 9320
My Carrier: XL

Get backup data online without associating the device with the email

I lost my bb.  I have a backup data online via BB Protect.  How to get the data back without associating my new device with my old bbid(email)?  I don't want to switch my old bbid to my new device.

 

Hall of Famer III
Posts: 57,232
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Get backup data online without associating the device with the email

Hello,

You cannot. BB Protect is designed as a direct connection between a BB (associated to the same BB ID) and the BB Protect servers. There is no other access method to that data.

Good luck!


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