Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎05-02-2008
My Device: Not Specified

Get "choose profile" box on startup & computer locks up during synch

I have Windows Vista/Outlook 2007/BlackBerry Curve 8310 (AT&T). First, every time I turn the computer on, the Desktop Manager box comes up, and then, over it, a smaller "Choose Profile" box. I don't know what that is. Second, each time I try to synch the Outlook calendar on Desktop Manager, I get a message stating either [1] that the handheld is "disconnected" (the handheld says that it is connected), or [2] that the program has encountered an error and must be shut down.  In either case the computer is completely locked up and I have to shut it down.  I've been getting e-mail on the BlackBerry, but can't seem to get the Desktop Manager to synch the Outlook calendar--or do much of anything else.  Thanks very much.