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03-22-2013 09:56 AM
I seem to be getting the wrong email. It seems a BIS in Bournemouth England is sending someone elses email to my PIN in Canada. I have sent the person emails to get her BIS to stop but she has not replied. I don't think she even knows or cares. What to do. It is driving me crazy with 50+ emails a day.
Solved! Go to Solution.
03-22-2013 10:09 AM
03-22-2013 10:21 AM
I had bought this new on Amazon. It looked new and original coming out of the unopened box but one never really knows. I do not have a BB mail account. I have only a Gmail account. The mailbox for gmail contains only my gmail and my provider is correctly sending it to my PIN. The mailbox marked "Messages on my Torch receives both my email and the unwanted ones. The "to" address is this other persons and it is an AOL account. So it is being redirected by her BIS to my PIN I think.
03-22-2013 10:56 AM
To clarify, emails don't get sent to any PIN. Rather, BIS pulls emails from an email server, and pushes them to the BB Messages app by virtue of that email account being integrated into the BB via BIS (e.g., the on-device email configuration wizard). So, if you have only your GMail integrated to this BB, then she must have some kind of forwarding rule sending her emails to your GMail (which would be quite odd indeed, I'd think)...but not to your BB PIN, for true emails don't get sent via PIN, only via email address.
Either that or this was not a new device but rather was used, and was not properly cleansed of all configurations before being resold...and you are the unlucky recipient of a sloppy seller not completing what they must do:
To be sure, check inside of the email configuration wizard and see what you have there...if you have only your GMail account, then something truly odd is happening...and I'd recommend contacting the seller and enforcing them to live up to the "new" status that they represented it as (note that is what matters...packaging can always be made to look good...only the sellers representation matters).
You might try the buyer steps in the above KB...but, from what you describe, I honestly have very deep concerns now about the total utility of this device for you...it may never be properly and fully usable.
03-22-2013 11:08 AM