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New Contributor
Posts: 3
Registered: ‎01-04-2013
My Device: Blackberry Curve9360
My Carrier: Orange

Getting back into my BBM

Hi I was wondering if I could get some help?

Basically I was updating my BBMand, me being the **bleep** that I am, I managed to look myself out of my BBM :/ I can't remember my password and emailing me a reset link doesn't work because I created the account under a email address that doesnt exist :/ creating a new Blackberry account doesnt let me into BBM. I can't contact anyone on the Blackberry support line so I'm basically in trouble! Help, any ideas?

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Getting back into my BBM


Lovinglife wrote:

creating a new Blackberry account doesnt let me into BBM. I can't contact anyone on the Blackberry support line so I'm basically in trouble! Help, any ideas?


Hi Lovinglife

 

 

Welcome to BlackBerry Suport Forums

 

 

So you have created a new BlackBerry ID ? When you use this new BlackBerry ID on BBM what error are you getting ? 

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New Contributor
Posts: 3
Registered: ‎01-04-2013
My Device: Blackberry Curve9360
My Carrier: Orange

Re: Getting back into my BBM

I'm basically not being allowed into BBM when I use the new account Smiley Frustrated it just says the username is wrong so idk what to do :/
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Getting back into my BBM

Hi Lovingglife

 

 

                          I think you have done something wrong while creating a new ID on your device, Do a backup of your device then follow this Knowledge Base Article :

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.

 

 

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 3
Registered: ‎01-04-2013
My Device: Blackberry Curve9360
My Carrier: Orange

Re: Getting back into my BBM

Ah brilliant thanks Smiley Happy where should I back everything up to?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Getting back into my BBM

Hi Lovinglife

 

 

                       Use BlackBerry Desktop Software to do a Complete Backup Of your device, you can download the latest Desktop Software from here  BlackBerry desktop software .then do a backup . Refer to this Knowledge Base for further help:

 

KB12487 :  How  backup BlackBerry smartphone Data using BlackBerry desktop software for Windows.

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.