08-08-2013 09:02 PM - edited 08-08-2013 09:03 PM
My phone looses its connectivity even when i stay always in a wifi network and i when i checked the log i found these following errors
E ORCA - [ XConnector ] - ERROR 1376009177521
E ORCA - [ MqttConnection ] - ERROR 1376009178484
E ORCA - [ MqttConnectionManager$StartConectionThread ] - ERROR 1376009178493
help me out guys.........
It happened with me generally then i have to restart my phone then it works for some time then again this happen.
08-12-2013 01:02 PM
Sorry to hear about your issue. In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
08-12-2013 11:33 PM
This issue persist even if i reload the OS have tried this already.
The issue is very common to me .
When this occur i have to do battery pullout and tand then for sometime it work like a charm then suddenly same issue comes again..........
08-29-2013 08:29 AM - edited 08-29-2013 12:14 PM
After doing the software reload are you restoring an old backup file? If yes, then I would suggest doing the software reload again and this time test before restoring data to see if you have the same issue.
Let us know how it goes.
08-29-2013 10:35 AM
Hello admin actually this error comes when the network goes out then when it comeback or sometimes even it goes off then all apsruns on wifi stop working.......
Have tried every single step of reloading OS and with fresh installation without restoring data.
08-29-2013 12:16 PM
At this point I would suggest you contact your mobile service provider and ask that your issues be escalated to BlackBerry support for in depth investigation and analysis.