04-06-2011 02:11 PM
Hey does anyone know how I contact Blackberry support for a partial refund?
I bought the Ghost radar from the app store, it showed a $0.99 cent price, but looking at my
paypal receipt, it shows I was charged $2.99.. I have contacted the Support for the app, spud pickles, and he
told me to contact blackberry, but there is no way to contact them via the website..
Solved! Go to Solution.
04-06-2011 02:41 PM
Hi and Welcome to the Forums!
ALL support, including requests for refund from AppWorld, start in the same place as all of your BB support -- with your wireless service provider. Now, that said, some of them (the carriers) are more informed about that responsibility than others. Hence, don't let them fob you off...keep persistent and insist on escalation to their dedicated BB support staff and further all the way into RIM. Only via escalation from your carrier can you receive formal support, even for AppWorld.
04-06-2011 03:02 PM
Hey Thanks for the quick response, much appreciated, How bout if I start a Paypal claim asking for a partial refund, I have already started a claim, and you usually get a refund if the seller doesnt respond to the claim.
My carrier MTS in Canada is garbage for support, and they are the kings of "refer to 3rd Party"
04-06-2011 03:07 PM
That (a paypal dispute) can work as well. However, while it will likely solve the issue for you, it will do nothing about others who might have the same thing happen to them.
Further...it just hit me...the developer was not interested in helping? That is odd to me...the developers have a dedicated communication channel into RIM that others do not have. It would seem to me that they (the developer) would be keenly interested in their product being properly processed by AppWorld...otherwise, their reputation would suffer (along with RIMs, of course). Anyway, I just thought that to be a bit odd.
04-06-2011 03:40 PM
The developer said he does not get any customer info from Blackberry,at first he told me that I ordered it before the price drop, but I actually ordered it after the reduction. I will leave my claim in place and try to get blackberry to resolve the issue to prevent other people from having the same issue. Kudos to you for the great replies.
04-06-2011 03:49 PM
You are most welcome. And thank you for being willing to pursue the channel that will help not only yourself but potentially others in the community. Hence, the intent of these forums...the BlackBerry Community Support Forums!