02-24-2013 10:51 AM
I have a Blackberry Bold 9790 with O2 UK and on which I have set up my Gmail account.
I access my Gmail through multiple email clients (Mail on iMac and iPad, Outlook on my PC, Gmail webmail, etc).
The email delivery method has been set on IMAP and regular SMTP on those clients in order to keep the emails on the server and to download each of them on each of my devices.
The synchronisation of the incoming messages is working correctly, and every email I receive appear in all my email clients.
The issue concerns the Outgoing emails. If I send and email from Gmail webmail or from my iMac mail or Outlook, the sent emails won't appear on my blackberry. If I send an email from my blackberry, it will obviously appear as a Sent Item on my Blackberry and also in the Sent Items of Gmail webmail.
What is the solution to have the Outgoing emails sent from my computers to appear on my blackberry (reconcile all the Outbox of my gmail account).
Thanks for your help.
02-24-2013 11:41 AM
Hi and Welcome to the Community!
It's actually supposed to work...refer:
Please check carefully all that KB says to see if perhaps any of those things have an effect. Also please check GMail carefully via their webmail interface...it may well be that these sent items are there, but just do not have the proper label (since GMail doesn't use folders, technically, but labels)...the items may well be in the All Mail label.
Also, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Failing that, remove and reintegrate ALL email accounts (there may perhaps have been a BIS update at your carrier sometime ago, but often that only gets received by the BB when all email accounts are removed and reintegrated...and perhaps waiting an hour between). Otherwise, you should contact your mobile service provider for formal support.
My only tiny suspicion has to do with using the Advanced Gmail Plugin...sometimes that causes different results than the non-plugin method of integrating GMail.