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New Member
Posts: 1
Registered: ‎03-06-2013
My Device: Bold 9700
My Carrier: AT&T

Gmail issues

Hi.  For the past few months, I've utilized the Gmail on my Blackberry Bold 9700 without any major issues.  Over the past few days, the mail has started disappearing.  I have the settings set to keep messages forever, but as of today, 3/6, the earliest email showing is 3/1.  Is there a way to get the prior messages back onto the blackberry, and to keep this from happening in the future?  Messages from last year are still showing in my Gmail inbox on the computer, as well as in the Inbox in Outlook, so I'm puzzled by why they have disappeared on the blackberry.  I'm not using any Gmail/Google app on the blackberry currently.

 

Any suggestions would be appreciated.

 

Thanks.

Hall of Famer III
Posts: 57,550
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Gmail issues

Hi and Welcome to the Community!

Here are some guidelines to use:

  • KB02843What is the Low Memory Manager feature on the BlackBerry smartphone
  • KB14320How to maximize free space and battery power on the BlackBerry smartphone
  • KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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