Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 7
Registered: ‎05-23-2012
My Device: Bold 9900
My Carrier: Mobile One Singapore

Gmail mails disappearing from handset

Hi there, i have had this problem for the longest time and no one seems to be able to help. My gmail mails disappear from my handset after 1 month ( i've indicated 'keep mails forever' under the settings). I hv sufficient memory on device (110450854 bytes). Can someone help??
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Gmail mails disappearing from handset

On your GMAIL WEB SERVER, on the PC where you go to read your Gmail, are you deleting the emails or are you archiving the emails after one month (doing so which would also remove the emails from your device)?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎05-23-2012
My Device: Bold 9900
My Carrier: Mobile One Singapore

Re: Gmail mails disappearing from handset

Nope, neither deleting the emails nor auto archiving the emails.
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Gmail mails disappearing from handset

So, ALL of your email/Gmail from one month prior is removed from the BlackBerry?

 

Try this,... set that "Keep Forever" to another setting, like 60 days. Save and do a reboot on the device (With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.)

 

Then, go back and changed the setting to Forever again, and in a week notice if those five week old messages are deleting?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎05-23-2012
My Device: Bold 9900
My Carrier: Mobile One Singapore

Re: Gmail mails disappearing from handset

Ok, will try that. Fyi, my hotmail account is fine tho, ie all my mails remain in the handset unless i delete it.
New Contributor
Posts: 7
Registered: ‎05-23-2012
My Device: Bold 9900
My Carrier: Mobile One Singapore

Re: Gmail mails disappearing from handset

Hi there, the problem has occurred again.

 

My gmail emails from 1month prior are removed from the BlackBerry. After I did what you suggested below, the emails older than 4 weeks old remained in my Blackberry inbox so I had the impression the problem has been fixed. Recently, I tried to retrieve an email which is older than 4 weeks and i cannot find it.

 

In summary, my inbox is showing a few emails from April and May and emails from the whole of Jun till 14th July is missing!

 

Can you please help??

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Gmail mails disappearing from handset

Are you message settings still set to Forever? Please check, for that gmail account?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 7
Registered: ‎05-23-2012
My Device: Bold 9900
My Carrier: Mobile One Singapore

Re: Gmail mails disappearing from handset

Yes, set to KEEP FOREVER but the problem still persists!!! HELP Smiley Sad