03-01-2014 07:00 PM
I have been fighting a delay problem getting emails from godaddy to my device which is a Bold 9000. The godaddy support people tell me it should be a pop server and the device is forcing the server is being forced to an imap server. When I try to change the server name for that email address I get an error message say its incorrect and changes it back?
Has anyone else had this issue?
02-28-2014 02:42 PM
I am not experiencing 2-12 hour delays getting emails from my business email hosted by Godaddy to my BB 9000. My data provider is AT&T. This started about 7-10 days ago and between GoDaddy and AT&T I have gotten nowhere, each blaming it on the other. Godaddy tells me that it a server outisde their systems called - server CO9EHSMHS018.bigfish.com 10.236.130.28 and to get in touch with the admin, I have no idea how to accomplish that. The reason I think it has something to do with GoDaddy is I also have a personal email on the device and I receiving emails just fine.
Has anyone experienced this problem and if so - resolution??
Thansk for any help!
03-03-2014 10:00 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you could try deleting and re-adding your configurations for the affected email accounts. Otherwise, you would need to continue escalation with those parties you are already working with. Perhaps they have access to information about who that server admin is...we certainly don't have that.
03-03-2014 10:02 PM
I am confused...you also have this thread:
But I cannot tell if both are related or separate topics. Can you clarify? If they are the same, we will have our kind mods merge them together so that the kind volunteers here can have the benefit of complete information as they attempt to assist you.
Thanks and let us know!
03-03-2014 11:14 PM
Yes this is the same problem and this post is a result of further discussions with Godaddy and AT&T. The BB server is an IMAP server and the version of GoDaddy email that I am on is a POP server and will not support IMAP. They believe this is what is causing the delay problem with emails getting to my Blackberry.
Does this sound reasonable?
Sorry for the confusion.
03-04-2014 02:22 AM
06-23-2015 09:39 PM
I have had this issue since trying to revert back to the 9900 from a Q10. BIS always did the heavy lifting of "pushing" email to me. I have tried imap and pop without any luck. With POP the delay is worse. It is my understanding that BIS was continuously asking if there was email and pushing it if there was. Now it seems as if BIS is being throttled by Godaddy; which probably makes no sense; it used to work perfectly and now no matter what I do, it just doesn't.