Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-17-2012
My Device: Blackberry Bold 9650
My Carrier: Sprint

Google app problem

HELP! Whenever I try using the "Google translate" app, my BB 9650 goes into an auto reboot sequence. Is there some fix for this???




Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Google app problem

When you get a chance, do a battery pull.  When the red light goes away on the front of the phone, hold down the back button the entire time while the phone is booting up.  When the boot is complete, the phone will enter safe mode.


I recommend that you remove the app, reset the device, install it and try again.

Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!