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New Member
Posts: 1
Registered: ‎12-03-2013
My Device: 9380
My Carrier: Vodafone

Grievance against Service Centre in India - Bangalore

[ Edited ]

Hi Team, 

 

I visited Blackberry Service centre in Cunningham Road (Bangalore) to give my mobile phone for servicing.

 

I purchased the mobile on 8th of August 2012 and as per the Bill date, I am under warranty. 

 

However, when I went to the service centre, the lady (who was very rude, unaplogetic for her behaviour, was attending other non-customers while attending me) informed me that I am not under warranty as I had purchsed my mobile on 14th of May 2012.

 

I showed the lady in the counter the bill date and she was not ready to accept and left me there without giving me an explainationa and forcing me to sign a job sheet in the meanwhile. 

 

I ws disstressed by her behaviour and wanted to talk to the manager. Spoke to manager named Azar on 28th of November Thursday. He took my original bill and said he would get back in two working days, which he clarified will be on or before 2nd December Monday. 

 

I have not heard anything from him and I have my original bill with Azar. He forced me to hive the bill to him as he said he would get in touch with the backened team. All I have got is nothing but false promises and a rude behaviour from the desk.

 

I would appreciate if someone who would take this seriously in the meantime.

 

PS: You can get in touch with me on{REMOVED}

 

Regards,

Naveen 

 

Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

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Posts: 57,550
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
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Re: Grievance against Service Centre in India - Bangalore

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