Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎10-18-2012
My Device: Bold 9790 - White
My Carrier: vodafone

Group chats issues please help !

Hello everyone,

I need help ASAP!!! If anyone knows;
when I enter any group in bbm I don't receive any chats I only receive pictures and so.

Please help me! Should I re-install the bbm software or what ! Knowing that I used to receive chats but all of a sudden they stopped showing !
Posts: 17
Registered: ‎09-28-2012
My Device: 9790 on os 7.1
My Carrier: MTN South Africa

Re: Group chats issues please help !

What BBM version are you running?


If it is the slightly older one try the below



Back up your phone to pc , and back up your bbm contact to your memory card as well as e-mail , delete bbm and reinstall. Sometime they is a glitch where it is not recognizing.