03-04-2014 03:00 AM
I have a problem with my BB 9220, today it became very hot doing noting, and the battery only last 3 hours after a full charge.
I check the events log and I found an error:
Name: System Severity: Severe Error GUID: 97c9f5f641d25e5f
I have triad to remove the battery but did not solve the problem.
I even wipe clean all data via the: Wipe Handheld, an the errors dos not go away.
What is this error?
How can I fix it?
Thanks to all.
03-04-2014 10:27 PM
Hi and Welcome to the Community!
I find no useful KBs that might explain, but your searching may prove more useful:
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!