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Contributor
Posts: 10
Registered: ‎12-13-2010
My Device: BB 9000
My Carrier: Telkomsel
Accepted Solution

[HELP] BBM Avatar, BBM Group and Online Backup Problem

[ Edited ]

Device Info :

Carrier : 3 Three - Indonesia

Model : Torch 9800 - MOD EDIT: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.


 

Firmware : 9800jAllLang_PBr6.0.0_rel2921_PL6.6.0.241_A6.0.0.666_Telkomsel


App & Free Space :

App World3.1.0.56

BBM6.0.1.32

Facebook2.0.0.58

Forsquare3.5

YahooMssngr2.5.108

Used Memory : 225.6MBFree Memory : 288.1MB

 

Connectivity :

Signal : set to EDGE (3-5bars) 

BIS Package : Full Service Unlimited

Wifi : Connected to My Home Router (actual download up to 1,3Mbps) BB icon next to Wifi icon

 

Problems :

1. For some reasons, i cant see most of my Friends Avatar. They cant see mine either. It's almost 3 weeks now. My BBM contact only less than 10 persons.

2. When i have a chat with my friends, there's only check mark without D mark and R mark. My friend's BBM is showing those mark just fine (we're in the same operator).

3. The most funny thing, now i cant have a chat with my self added as a contact. My friend's BB can do that just fine...

4. The BBM's Remote Backup always showing "Please Try again later. You are currently being registered with the BBM Service". I cant restore my contact that way...

5. I currently have 4 BBM Groups. 90% of the time, the BBM application doesnt show the Group Tab. They're just dissapeared. Although i still can receive notification that my friend uploads/comments a picture in those groups.

6. The BBM software eat so much CPU usage. Almost 11hours a day.

 

I've complaining twice to my operator, they said i have to wait 3x24hours. But it didnt make any difference at all. 

Any help will be appreciated....

 

Thanks in advance,

 

Oksana

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: [HELP] BBM Avatar, BBM Group and Online Backup Problem

Battery pull if you haven't done so already.

 

go to options, Device, Advanced system settings, open the Host routing table, hit the menu key and choose register now.  Call your carrier and ask them to resend your service books.

 

If these doesn't work, you can reload your device software.

http://us.blackberry.com/support/installpc.jsp

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 10
Registered: ‎12-13-2010
My Device: BB 9000
My Carrier: Telkomsel

Re: [HELP] BBM Avatar, BBM Group and Online Backup Problem

Yes, sum people also suggest the same thing like you.
Here's the steps I've done so far :
1. I hav pull off the battery for about 2 minutes and put it back... Nothing works..
2. I've also tried up to 5 different OS. It's hopeless...
3. I have tried to erase the OS once, and put it back again... The issue is still there...
4. I tried the HRT too (like ur suggestion), it's not helping at all...
5. I also tried to delete the Service Book too...

None all the step above is working...

Issue-7. I just realized that I can't integrated the foursquare to BBM. It stopped at step-2 when trying connect to RIM server.
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: [HELP] BBM Avatar, BBM Group and Online Backup Problem

You'll have get the carrier or repair shop to work on this. Looks like all other options have been exhausted.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 10
Registered: ‎12-13-2010
My Device: BB 9000
My Carrier: Telkomsel

Re: [HELP] BBM Avatar, BBM Group and Online Backup Problem

I've brought my torch to RepairShop before... I told them my problems, they said they would do the same things so no need to repair the BB in their shop.

The Torch's Hardware & Other Software is runs fine, there's nothing to complained about except the BBM.
Emails is running smoothly too...

In my opinion, my PIN is kinda in Partially Suspend/Stuck/Passive mode.

That's weird huh... I don't want to trade my phone, I love my phone...

Any advice anyone???
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: [HELP] BBM Avatar, BBM Group and Online Backup Problem

You've exhausted every option I can think of.  You can call RIM at 1-877-255-2377 to see if something else can be done.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 10
Registered: ‎12-13-2010
My Device: BB 9000
My Carrier: Telkomsel

Re: [HELP] BBM Avatar, BBM Group and Online Backup Problem

Half an hour ago when I played with my phone... All contact's avatar sudenly appears...
All issues seems SOLVED now...

Many thanks for Mr.Wolf for his assistance...
Thanks for RIM too, keep up good work..
New Contributor
Posts: 3
Registered: ‎03-23-2012
My Device: Dakota 9900
My Carrier: Telkomsel

Re: [HELP] BBM Avatar, BBM Group and Online Backup Problem

Hi Oksana

 

How do you solve your problem?

I have the same exact problem for two weeks now. My provider is Telkomsel (Extreme) I've tried everything from wipe device, change different os version many times, change sim card, delete and register a new blackberry id. My handheld is dakota 9900.

thanks before..

 

*dear forums sorry for bringing this up and i know this is my first post, but when i landed on this page after days of googling just can't help my self to register and start ask..

Contributor
Posts: 10
Registered: ‎12-13-2010
My Device: BB 9000
My Carrier: Telkomsel

Re: [HELP] BBM Avatar, BBM Group and Online Backup Problem

Simple dude...

Just call the Telkomsel Help Desk, tell them that ur BB is stuck/slow in refresh picture.

They will inform u to pull battery, reset, etc...

Tell them that u've done all of their instructions already, as final help. They will check the RIM Server for your PIN.

It will take about 2-3 days...

Good Luck buddy...

 

Please share ur experience here... I'd love to help u.

New Contributor
Posts: 3
Registered: ‎03-23-2012
My Device: Dakota 9900
My Carrier: Telkomsel

Re: [HELP] BBM Avatar, BBM Group and Online Backup Problem

Hi,

 

I've did what you told, made the call couple days ago. Help desk did not say anything about contacting RIM, just told me to wait. But now I got my D sign.. still waiting for the avatar.

Thank you Smiley Happy