07-23-2013 06:47 AM
I need hel;p with my BB 8520. Yesterday i updated the OS to V5. After the update bbm dissapeared so I downloaded BBM from www.blackberry.com/blacberrymessenger. It downloaded just fine. When the phone restarted, i tried to access bbm, it says Updating blackberry ID, then Setting up bbm, then it stops, nothing works.
07-24-2013 05:46 PM
Hi and Welcome to the Community!
Please try removing the Identity App:
Then try BBM again and see if it grabs a proper new Identity App install. You might also try along with this removing BBM, as well as inserting proper Battery-Pop reboots into the process.