03-17-2013 02:19 PM
This has been going on for over 24 hours.
I reboot my phone and sometimes it just stops. The screen is completely frozen and none of the buttons are lit up except the trackpad. So i keep rebooting it.
Other times, I get to where i need to enter my pin but then everything just stops and again, none of the buttons are lit up except the trackpad.
The whole screen just freezes, no clock or anything.
WHAT IS WRONG WITH MY PHONE
03-17-2013 05:09 PM
Hi and Welcome to the Community!
What you describe could be caused by moisture damage...if there is any chance of that then:
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Otherwise, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions (e.g., WIPE, Clean OS Reload, BBSAK/JLCMDR wipe/reload, etc.)
Good luck and let us know!
03-17-2013 06:50 PM
03-17-2013 06:53 PM