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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎02-18-2011
My Device: Storm 9800

HELP! Cannot Access My Messages :(

Hi All


I really hope someone can help me. I have had my new Storm 9800 for just two weeks.


Yesterday I got an alert from Blackberry Apporld that I had to upgrade some stuff. I upgraded a few apps and deleted a few others, and since then, I cannot access my email or text messages.


I get the error message: Uncaught exception: java.lang. Error


I'm really very upset as I am not at home and cannot access my messages. It's very diostressing.


Please someone help, I am at the end of my tether. I have tried restoring to factory defaults and that has had no effect. I am currently reinstalling the apps I deleted but I am not hopeful.


Cheers in advance!

Super Contributor
Posts: 264
Registered: ‎02-01-2011
My Device: Torch 9800 .246/.448/.526/.666/.706

Re: HELP! Cannot Access My Messages :(

1. connect BB to computer
2. go to DEVICE and click on DELETE DATA
3. choose select data, select SMS MESSAGES and TEXT MESSAGES
4. They will delete and inbox will be empty but it will open and will work correctly.

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