06-25-2009 08:37 PM
I am helping a friend out. She has a Blackberry Curve 8300 with AT&T. Her work email is synchronized through AT&T's Blackberry web Page, http://www.att.com/blackberry . There is no Enterprise client running on the server. All email is synchronized via a webmail server.
Normally, you can go to contacts, and enter a letter, the contacts jump to that letter. As you enter more letters, it begins to narrow down the results, allowing you to quickly find a contact with just 3 or 4 letters.
In this case, even though there are 1129 address book entries, when you enter L, for example, to search for contacts starting with the letter L, it displays NO ADDRESS FOUND. I scrolled through the list (which took forever), and found that in fact, there were many contacts that started with the letter L - at least 20-30. The contacts are currently being displayed by FIRST Name, and I tried switching it to Last Name and Company with the same results.
There was a post similar to this one, but it was operating in an Enterprise atmosphere - this is not. Any ideas on how to fix this problem? The phone just started doing this, and as you can imagine, takes a very long time to scroll through 1129 contacts to find one you are looking for. Category use does help, but still, 1129 contacts in about 6 categories... still means a lot of scrolling!
Any ideas? Please help - Thanks!
Solved! Go to Solution.
06-25-2009 08:44 PM
11-18-2009 03:11 PM
This solution didn't work for me.
A little background, it started after I installed a system update with DM for Mac. I have the 8350I with Nextel and for some reason the Direct Connect numbers, even though they are stored in my contact's name, do not show up with their name when I receive their call. I'm assuming that this issue is related.
12-08-2009 11:30 PM
I have the same handheld and contract with Nextel/Sprint. Usually, no DC numbers show when typing letter by letter. Have you solved your problem?