Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎06-25-2009
My Device: Not Specified
Accepted Solution

HELP : Crash during terminal upgrade... My BB8820 dead ?...

Hello,

 

The BB Desktop manager crashed during the upgrade of my BB 8820 terminal (Internet Explorer scrip errror messages)... Now my BB is like shutdown and is blinking RED....

 

What can I do to restart it ?... Is it definitively dead ?...

 

Please help....

 

Thanks.... 

Highlighted
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: HELP : Crash during terminal upgrade... My BB8820 dead ?...

Use JL_cmder to wipe your device OS. Click this link for details.

 

Check steps below for OS upgrade by installing device OS in the PC -

 

Step #1:

Before starting make sure that BlackBerry Desktop Software is installed on the Computer.

 

Step #2:

Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.

 

Step#3:

 

Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

 

1.      Connect the BlackBerry device to the computer running BlackBerry Desktop Manager

2.      Open BlackBerry Desktop Manager

3.      Double-click Backup & Restore

4.      Select Backup to perform a full backup or select Advanced to perform a backup of specific databases

5.      Choose a location to save the backup file, then click Save

 

Step#4:

 

To perform a clean install of the BlackBerry Device Software, perform the following steps:

 

1.    Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

2.     Double-click the Application Loader icon

3.     Click Next to start the installation process

4.     Type your BlackBerry smartphone password, if prompted, and click OK

5.     Click the check boxes next to the names of the applications you want to load, and then click Next

6.     Click Advanced, and then click the check box beside Erase all currently installed applications.

7.     Click Next.

8.     Click the check box next to Do not automatically backup the application data during the loading process

9.     Clear the box next to Backup and restore applications installed wirelessly

10. Click Next -> Finish

11.  When the process has completed, the message The loading operation was successful will appear

12.  Click Close to return to BlackBerry Desktop Manager.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
Posts: 2
Registered: ‎06-25-2009
My Device: Not Specified

Re: HELP : Crash during terminal upgrade... My BB8820 dead ?...

Hello Tanzim,

 

Thank you so much for your help. Thanks to your help my BB is back up now.

 

Thanks again.

 

Very best regards,

Yann