03-31-2013 01:43 AM
Can somebody help me please. It appears that the device software update process got stuck. It says there are 497 modules to download, and I'm at 391. It won't move. It's been there for like, half an hour now.
Is this normal? Wha do I do? I'm afraid if I cancel it or disconnect my phone, something bad will happen. Help please! Thanks!
03-31-2013 07:10 AM
Welcome to BlackBerry Support Forums
Are you still struck in the update process ? Are you doing an Over The Air Device Software Update or doing it using Desktop Software ?
Some user face this problem and they have to wait a few hrs to complete the Update process.let us know if you're still having problem.