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New Contributor
Posts: 3
Registered: ‎03-31-2013
My Device: Curve 8520
My Carrier: Globe

HELP! Curve 8520 stops downloading modules during update.



Can somebody help me please. It appears that the device software update process got stuck. It says there are 497 modules to download, and I'm at 391. It won't move. It's been there for like, half an hour now. 


Is this normal? Wha do I do? I'm afraid if I cancel it or disconnect my phone, something bad will happen. Help please! Thanks! 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: HELP! Curve 8520 stops downloading modules during update.

Hello Josh12


Welcome to BlackBerry Support Forums



Are you still struck in the update process ? Are you doing an Over The Air Device Software Update or doing it using Desktop Software ? 


Some user face this problem and they have to wait a few hrs to complete the Update process.let us know if you're still having problem.


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