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New Member
Posts: 1
Registered: ‎05-31-2012
My Device: Curve 9360
My Carrier: Orange

HELP! Desktop Manager is not letting my BB connect

I've never had this problem with the desktop manager before but the at the bottom of the screen the "connecting" wheel thing just keeps on turning round and round and is not recognizing my device, meaning I am not able to backup my BB.

Also, with my other device on another PC, the back up keeps on freezing on "SmartCard Options" and then not finishing the backup.

Thank you

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: HELP! Desktop Manager is not letting my BB connect

Hi and Welcome to the Community!


tash2897 wrote:

the at the bottom of the screen the "connecting" wheel thing just keeps on turning round and round and is not recognizing my device, meaning I am not able to backup my BB.

 


Please perform a hard reboot of your PC (full power down and power up, not the "reboot" selection). Also perform a proper batt-pull reboot of your BB (power ON, remove battery, wait, insert battery, wait 15m before trying anything further).


tash2897 wrote:

 

Also, with my other device on another PC, the back up keeps on freezing on "SmartCard Options" and then not finishing the backup.


This KB discusses that problem:

  • KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

 

There also is, just in the last few days, the 7.0 version of the Desktop Software released:

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Contributor
Posts: 49
Registered: ‎03-03-2012
My Device: curve 9360 OS 7.1.0.336
My Carrier: Orange UK

Re: HELP! Desktop Manager is not letting my BB connect

ive seen this problem before, try unplugging your device from the pc and then reconnecting it again. BB desktop software 7.1 is being released in the next few weeks so when that gets put out to the general public, download it and you should find it will fix the problem.